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Actualizado hace 29 días
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Si quieres tener un buen recuerdo de Children's Discovery Centre, ven primero a este restaurante. Si te gusta la cocina coreana, ven a bb. Q Chicken. La puntuación global de este lugar en Google es de 4,1.
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/ 656
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Cindy Aguirre
hace un año en Google
Ambiente espectacular que se complementa con la buena comida y servicio. Food: 5 Service: 5 Atmosphere: 5 Service: Dine in Meal type: Dinner Price per person: $10–20 Wheelchair accessibility: Existe rampa de acceso directo al lugar.
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Vikas Punia
hace 8 días en Google
The staff’s behaviour is very rude and unprofessional with the delivery person ( specifically the lady works at store ). Food: 1 Service: 1 Atmosphere: 1 Order type: Delivery
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R
hace 12 meses en Google
TLDR: The waitress is openly hostile, extremely rude, disrespectful and unprofessional. Worst restaurant experience i’ve ever had We visited bb.q Chicken East Liberty on Sunday, Aug 31st with a reservation at 8 PM. What should have been a fun birthday dinner quickly turned into one of the worst dining experiences of my life because of the waitress’s behavior. As a frequent Korean fried chicken consumer who has been to different brands (Chicken Plus, NeNe, and other bb.q chicken locations in Vaughan, Scarborough, Elm street in Toronto), I have never had such a horrible experience until today. I arrived at 8 PM and the rest of the group joined at 8:05 PM from CNE. The restaurant was nearly empty when I arrived. The waitress was hostile and rude to me. She was yelling at me and claimed that she had called the person (birthday boy) who made the reservation multiple times and that we had to call the restaurant to confirm our reservation because it was a holiday. As someone who grew up in the GTA and has dined at countless restaurants, I was confused as I have NEVER had to confirm a reservation this way as it is certainly not the norm. When the rest of our group arrived, the waitress continued to be hostile, yelling and singling out the person (birthday boy) who made the reservation and demanded to know why he did not answer her phone call. Turns out throughout the day, the waitress called him 6 times from an unmarked number between 4 PM until the reservation. The phone service was not the greatest at CNE but she refused to accept that he hadn’t picked up his phone. She even called him again in front of us to prove her point. Despite our apologies, she rolled her eyes, sighed loudly, and continued raising her voice. At that point, we no longer felt welcome and decided to leave. Shockingly, it didn’t end there. We were outside and she followed us from the restaurant and yelled at us while stepping uncomfortably close into our personal space to intimidate us. You can check the CCTV footage of her behaviour as it speaks for itself. She was questioning why we are not eating there anymore and demanded that we eat there since we made a reservation. She felt entitled to our business. After our initial interaction when we arrived at the restaurant, who would want to eat and support a business that has such hostile service? She also claimed she had turned away customers because of us, despite calling earlier in the day at 4 PM for an 8 PM booking. Why would anyone be turned away for a reservation four hours later? Who eats fried chicken for four hours straight? This was clearly mismanagement. Meanwhile, there were three dirty tables inside, one seated group, and multiple Uber drivers waiting for pickup orders. Instead of managing the restaurant, she chose to chase us outside to berate us further. I’ve worked in customer service and always try to empathize with staff. At no point was she professional. She was aggressive and hostile from the moment we entered. Recent reviews show many customers that have had a similar experience with her. When so many people report the same thing, it’s no longer an isolated incident. It’s a clear pattern that the waitress is the cause of negative reviews and horrible restaurant experiences. For every review written, there are likely others who had experienced the same thing and quietly chose not to return. To potential customers: If you value being treated with basic respect, avoid this location. To the owner: You have someone on your team who is actively driving customers away and sabotaging your business. High ratings won’t last if they’re propped up by bribes (like free cheese balls for 5-star reviews) while genuine feedback goes ignored. I will never set foot in this restaurant again and will reconsider ever dining with bb.q Chicken as a brand. Do better. Food: 1 Service: 1 Atmosphere: 1
b
Response from the owner
hace 12 meses
William, don't abuse your reviews.Reservations are all about trust and commitment.You made a reservation last time and didn't show up.Do your friends know this isn't the first time you've made a reservation and then failed to show up?You made a reservation for ten people this weekend and just left! Don't let your actions harass other guests.Fake reviews, spam, no-shows... You must take responsibility for your actions.
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49 E Liberty St Unit 3, Toronto, Ontario, Canada
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Horario
| LunesLun | 15:00-02:00 |
| MartesMar | 15:00-02:00 |
| MiércolesMié | 15:00-02:00 |
| JuevesJue | 15:00-02:00 |
| ViernesVie | 15:00-02:00 |
| SábadoSáb | 15:00-02:00 |
| DomingoDom | 15:00-02:00 |
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