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Response from the owner
hace 2 años
Dear Review Taro, I protest against your one-sided comments and evaluations. It was Saturday afternoon, August 27, 2022, one and a half years ago. First of all, we would like to sincerely apologize for making you feel dissatisfied with our …Dear Review Taro, I protest against your one-sided comments and evaluations. It was Saturday afternoon, August 27, 2022, one and a half years ago. First of all, we would like to sincerely apologize for making you feel dissatisfied with our store for a long time of one and a half years, and for making you feel bad even though you have repeatedly visited us. In the record book for that day, when I received a telephone order from Mr. Uza〇 (whose contact information is also recorded), I told him that it would take ``15 to 20 minutes,'' but he said ``10 minutes later.'' It was written that the couple came to pick it up. At that time, the food wasn't ready yet, so I told them that it would take another 10 to 15 minutes. It is true that multiple customers came into the store and placed their orders at the same time I received the phone call, so Revutaro was no longer the only one cooking, so there was a delay, but for our store, You are all important customers. However, the only reason for such a question and answer was my mistake in not telling you the exact pick-up time. I am sorry. Also, I would like to sincerely apologize for my rudeness towards Review Taro and the customers in the store. The only customers in the store were regulars, so when I asked them about it now, they said they had no recollection of it. Regarding the stapler you pointed out, although we use it with great care and disinfection, we believe that it is certainly not safe. I will not use it in the future. Even though you felt that way the first time, you kept coming back. Your comment is very much appreciated. However, I am quite confused as to why I was given a repeat visit even though it was rated 1 meal. Is it a correct evaluation? Have you ever looked inside the store? What is the evaluation of atmosphere based on? Finally, we are a private shop and most of our products are handmade. We work hard to prepare delicious food so that you will be satisfied with your meal and to avoid having to wait as long as possible. Even if I was clumsy or rude, I didn't mean it that way. One-sided comments are comparable to Kashara. I have never received such sad comments before. We hate to receive comments like this that break the hearts of restaurants, so we have closed Google. If you have any comments, please write them directly on our website. More
