8 sucursales más en Springfield
Abierto ahora
09:30 - 23:00
Actualizado hace 1 mes
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Muchos comensales vienen a probar sus sabrosos sándwiches de pescado, sus caseros sándwich tostado o su sorprendente gyro griego. Vas a llevarte un buen recuerdo de esta comida rápida, ya que es bien conocido por su gran servicio y su amable personal, siempre dispuesto a ayudar. Arby's es uno de esos establecimientos con estupendos platos por unos precios asequibles. Una serie de críticos se han dado cuenta de que la atmósfera es acogedora aquí. Este lugar tiene en Google una nota de 4,1 según sus visitantes.
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Genaro Cobian
hace 7 años en Google
Muy rico todo, buen servicio
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Alex Puckett
hace 2 meses en Google
Loved the food! They had no honey mustard pumps, but they replaced it with HM constainers. Drinks were in an akward spot, but were good. The people were nice, but seemed slightly unprofessional. I would definitley reccomend! Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 5 Vegetarian offerings: Clearly labelled vegetarian dishes Vegetarian options: Mainly meat! Dietary restrictions: Gluten is an issue.
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Response from the owner
hace 2 meses
Hi Alex, thanks for the great feedback! We're glad you loved the food and appreciate your understanding with the Honey Mustard. We'll look into the drink placement and ensure our team maintains professionalism. We hope to see you again soon!
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John Stringer
hace 5 meses en Google
I placed an order in the Arby's app Wednesday night. When I arrived a group of employees were just standing outside and I was told they were closed. When I asked about a refund I was told to call the GM the next day. The GM refused to refund me and said I have to request the refund in the app. I requested the refund through the app and didn't so much as receive an automated reply. 48 hours later, I never received my order or my refund and had to dispute the transaction with my bank! Why should have to go through so much effort to get a refund for a prepaid order that your store decided they couldn't fulfill because they wanted to leave early? Congratulations! You get to keep $15 but have lost a customer who came to your business twice a month or more! When your store gets shut down at least your employees can go to the same place your former customers went- Beef A Roo! Really bad flex considering the food at Beef A Roo is fresher, customer service is much better, and it's right across the street! Glad that my $15 twice a month doesn't mean anything to you! As you continue this behavior and more loyal customers disappear, maybe you will consider changing how you treat your customers-especially when this was all caused by your store closing early and forgetting to turn off online orders. Would not be a bit surprised if the assistant manager that night canceled/refunded my order after I drove off and pocketed the money. Hopefully others join me in supporting Beef A Roo across the street and boycott Arby's! A simple refund of $15 but nah you'd rather just anger the customer and make the customer dispute the transaction with the bank! That is the dumbest thing I've ever heard of! "Sorry we closed early and can't make your order. We also don't issue refunds even if the mistake was ours." DO NOT EAT HERE! I gave you another chance after the last time of getting the oldest and coldest fries Ive ever received but yall done FAFO! I've already contacted an attorney who specializes in class action lawsuits! You cannot legally refuse me a refund for food I didn't receive because your employees wanted to close early! Your management refused a $15 refund which has cost them at least $350/yr in lost revenue from me and court costs but hey I'm just one customer and I don't matter right? Until 1 becomes 10, 10 becomes 100 and so on. Your store management thinks they one upped me by keeping my money but just to make a point I am going to continue with the lawsuit and then we will see who one upped who! Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
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Response from the owner
hace 5 meses
Thank you for reaching out and sharing your concerns, John. We take all feedback regarding refunds and guest experiences very seriously. Because this involves a financial matter and to ensure your privacy, we would like to move this conversation to a formal channel. We’ll forward this to the appropriate team so that we can start to investigate this further with the local management team.
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