B
Response from the owner
hace 4 meses
Tough to hear, Traci. We hold ourselves to high standards when it comes to our bagels, and it sounds like we didn't deliver. We'll be sure to pass this along to our Rochester team so they can work on making it right. When you have a minute, please reach out to us at https://www.brueggers.com/contact-us/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!