E
Response from the owner
hace un mes
Thank you for bringing this to our attention. I’m very sorry to hear about your experience with our team — this is not the level of service we aim to provide. Please know that we are addressing your concerns internally to ensure it does not happen again. We truly value your feedback and would appreciate the opportunity to make this right. If you’re willing, please reach out to us directly at concierge@nhgnyc.com -April