Fortune Express

Thank you for your support.

Thank you so much for your support and trust.

Dear D F, Thank you for your feedback. Regarding the extra egg you wanted to add – the UberEats menu does not allow us to add an extra egg with an additional charge, so we were unable to fulfill that request. We apologize for the inconvenience. As for the late delivery – we actually finished your order very early, but the UberEats driver took a long time to pick it up. The delay was not caused by our restaurant. About the overcharge and incorrect item – we see that you ordered fried rice without white onion, but we accidentally added white onion. Since you placed the order through UberEats, we cannot issue a refund or send a replacement directly. Please contact UberEats support to request a refund – they usually process refunds in such cases. If you successfully get a refund from the platform, we would greatly appreciate it if you could consider removing your review. We will also double-check our orders more carefully going forward. Thank you for your understanding.