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Response from the owner
hace 2 meses
Thank you for taking the time to share your feedback about your recent visit to ODEON Sandbrook Park, Rochdale. We are truly sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the outdated appearance and the issues with cleanliness and maintenance. Your observations about the foyer, toilets, and the condition of Screen 3 are concerning, and we will ensure that these are addressed with our Team. We strive to provide a welcoming and pleasant environment for all our Guests, and it's clear we fell short during your visit. The quality of the film presentation is crucial to us, and we regret that the projection and screen condition detracted from your enjoyment of Moana. We will investigate these issues to ensure improvements are made. We also acknowledge the difficulty you experienced in finding your seats due to inadequate lighting. This is an important aspect of the cinema experience, and we will look into enhancing the visibility of row indicators. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future. Thank you again for your feedback. ODEON Rochdale Management Team
