Que Club - Oud Metha

Thank you for sharing your feedback. We sincerely apologize that your recent experience was not up to our standards. As a frequent customer in Que Club, we believe you are familiar with our house rules including our policy regarding outside food and beverages. Our staffs are required to follow company policies, and they were simply carrying out their responsibilities. That said, we apologize for how the situation was handled and will certainly look into it internally.Please feel free to contact us via WhatsApp or any of our social media accounts so we can discuss this further.

Hi Layth, we respect your right to share your feedback and take all reviews seriously. However, we would like to clarify that your previous review was not removed and remains publicly visible, and we have already provided a response to your concerns. This review appears to relate to the same experience and has been posted from another account. We remain committed and happy to discuss your concerns directly and find a suitable resolution. Thank you.

Hi Jheng, Thank you so much for the wonderful review! We’re happy to hear that you enjoyed the atmosphere and had a great time with us. We truly appreciate your support and looking forward to welcoming you back every time.