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Response from the owner
hace 3 meses
Hi BJ, Thank you for sharing your feedback with us. We're sorry to hear about your experience with the cold brew you ordered at Tim Hortons. It's concerning to hear that it did not meet your expectations and tasted unpleasant. We appreciate that your mother reached out to get assistance, and I understand how disappointing it must have been to still receive an unsatisfactory drink. Your feedback is invaluable as it helps us evaluate our processes and improve our cleanliness and product quality. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thank you for being a guest, and we hope to serve you better in the future.