Tim Hortons

Name: Tim Hortons
Address: St. Mike's Hospital Main Cafeteria, 30 Bond St, Toronto, Ontario, Canada
Telephone: +14168646060
Price range: $
Rating: 1.5

72 votos

N.º 2604 de 4947 comida rápida en Toronto

670 sucursales más en Toronto

Abierto ahora 06:30 - 18:00

Actualizado hace 1 mes

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Visitar esta comida rápida, con sus estupendas vistas de Metropolitan United Church, es una oportunidad genial para sus comensales. Pero los asiduos valoran Tim Hortons por debajo de la media en Google.

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Valoraciones de Tim Hortons

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(6.2/10)

Google

(3.3/5)

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XW1NG hace 4 meses en Google

Food: 4 Service: 5 Atmosphere: 3 Price per person: $1–10

Response from the owner hace 4 meses

Hi, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care

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Maggie Spencer hace 8 meses en Google

I came to get a coffee and cappuccino, instead of cappu she gave me ice cap. when I came home only I new that, she was living in a lala land. Customer service is the most important thing, she is very short girl, I think they should get trained well. Service: 2 Atmosphere: 2

Response from the owner hace 8 meses

Thanks Maggie! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

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Varun Ohlyan hace un año en Google

Today around 11:15 AM, I had a very disappointing experience at Tim Hortons with the staff member at the counter (her name might have been Sima). I placed an order for a medium iced coffee, but then changed my mind and politely asked for a small instead, with less ice. Instead of listening to my request, she turned to the person making my drink and told them to put no ice. When I corrected her, she insisted in a very rude tone that it would be “no ice,” which completely spoiled my mood. It is not acceptable for a staff member to make choices for a customer’s order against their wishes. I also ordered a plain croissant and specifically asked for it to be warmed up. She handed it to me cold, with a dismissive and unfriendly attitude. When I asked her again to warm it up, she seemed unwilling and uninterested. When I requested to speak to a supervisor, she was reluctant to call one. When she finally did, she and the supervisor staff (sima initiated) began speaking to each other in another language instead of English. As this is an English speaking country, it felt unprofessional and made me very uncomfortable I could not understand what they were saying, and it seemed like they were discussing me rather than addressing the issue openly. This experience was very upsetting. I ended up asking for a refund because I no longer wanted the food. Unfortunately, this has left me questioning if I should ever return to Tim Hortons. A loyal customer was lost today due to unprofessional and rude service. I hope management takes this feedback seriously, because no customer should be treated this way. Food: 2 Service: 1 Atmosphere: 1 Order type: Takeaway

Response from the owner hace un año

Hello Varun, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care

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