Trail Kitchen

Hi Sharon, Thank you for your feedback. We’re sorry your overall experience wasn’t what you were hoping for, and we appreciate your comments regarding the food, which will be passed on to our kitchen team. For context, the person you referred to was simply enjoying his day off as part of a small family celebration outside, on a deliberately quiet day. The gathering had been pre-arranged and paid for in advance, so naturally we had an obligation to cater for everyone included in the booking, just as we would for any other customer or group. As the manager, I was personally present and can assure you the gathering was neither excessively loud nor inappropriate, and the indoor area where you dined remained peaceful. Had the gathering genuinely affected your experience, our team would have happily addressed any concerns at the time. We always welcome constructive feedback; however, in this instance, we will take on board the points we feel are fair and relevant to the customer experience. Thank you for visiting and for taking the time to share your feedback.

Dear Raman, Thank you so much for choosing Trail Kitchen and for taking the time to leave such a wonderful review. Your kind words truly mean a lot to our team. We’re delighted you enjoyed your meal, our service, and the atmosphere. We sincerely appreciate your support and look forward to welcoming you more often! Many thanks from the team at TK

Dear Dev, Thank you so much for your lovely review We’re so happy you enjoyed the food, service, and views at Trail Kitchen. It was a pleasure hosting you during your Rotorua trip, and we hope to welcome you again someday! Thanks from the team @ TK