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Response from the owner
hace 9 meses
Thank you so much for taking the time to share your feedback and truly, we are so honored by your continued support over the years. It means a great deal to us, especially coming from someone who’s experienced our flavors in the past and has been part of our journey. We’re really sorry to hear that your recent visit didn’t live up to the experience you remembered, particularly with the matcha. That’s definitely not the impression we ever want to leave. We’d genuinely love to learn a little more so we can improve. If you don’t mind sharing, did our front staff walk you through or suggest any of our more unique or seasonal flavors during your visit? Did they offer any samples? Is there one thing you wish had been different during your visit? We’re always working on how we communicate our offerings, and your insight would be incredibly helpful. Thank you again for your honesty and for continuing to support us, we truly hope to wow you again soon.
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